All items are shipped via USPS unless otherwise requested, other shipment methods will require handling due to there are no drop locations that can take large items nearby.
All items are insured for material replacement value. If your item should show up damaged please take photos of the box/package, take photos of said damaged item and take both the box/package and the item to your local post office for the shipping company used to ship to allow them to document the damages as well. Please note Monster cat creations is not liable for damages to items once they have left our hands and entered the mailing system. We are in no way affiliated with the shipping companies outside shipping items with said companies therefor can not control the speed in which an item shows up, how it is treated in shipment and can not do damage prevention during shipment.
If your item is damaged in shipment we will work with you in fixing damages.
FURSUIT CARE INSTRUCTIONS
WASHING YOUR SUIT
We suggest washing your suit after outings and conventions.
WASHING YOUR SUIT HEAD::
Heads are water resistant and can be washed in a tub using cool/luke warm water and detergent. (we personally use gain free and clear and to add scent we use a few scent beads)
WASHING YOUR BODY SUIT/PARTS:
Bodies may be un-stuffed and turned inside out and put into the washer on delicate cool/luke warm (eco warm on some machines) and washed using detergent (again we use free and clear and some scent beads to add a fresh scent to the body) feet, hands and detached tails may also be washed in the washer. Items may be put in dryer on air fluff only DO NOT USE HEAT IT WILL DESTROY YOUR SUIT (Monster cat creations will not be held responsible if you use heat and damage your suit during cleaning)
BRUSHING YOUR SUIT:
Brushing after washing is required to have fur lay flat again and not look matted. Suggested are wire pet brushes, brushing in the opposite direction of the brush as to not tear out the fur fibers, if you do not wish to use wire stores also often sell plastic brushes. Some suits may require soft brushes to ensure longevity of the suits fur..
Fursuit sprays may be used during outings and conventions to bring a fresh scent and help disinfect your suit during these events. Fursuit spray is not a replacement to washing your suit, please properly wash your suits after outings and conventions to keep your suit healthy. good smelling and good looking longer.
If you are concerned about any of the above processes or products please feel free to contact Monster Cat Creations
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Square via credit/debit card